When a Landlord rents an apartment or a house to a Tenant, the rented property must be fit to live in. In other words, the rented property must be “habitable”. There is a misconception that all landlords are “slumlords” and don’t want to fix anything. That’s not true! Although there are some less than spectacular examples of Landlords, we are honestly looking to continuously improve the properties under our management. It is our mission to improve lives and our community by continuously elevating property management standards.
During the time that the property is being rented, the landlord must do maintenance work and make repairs which are necessary to keep it habitable. We want to take care of all maintenance as quickly as possible, so please report any maintenance concerns as soon as they arise, you can do so using our 24/7 maintenance number at (707) 659-6017, by using your Resident portal online or using the mobile app. However, a landlord is not responsible for repairing damage caused by the Resident, or the Resident’s guests, children or pets. We can of course arrange to repair or replace anything that is damaged, but at times that repair may be at your cost.
What might you be responsible for?
A tenant must take reasonable care of the rented property and common areas, such as hallways. This means that the tenant must keep those areas in good condition. A tenant also must repair all damage that they cause, or that is caused by the Resident’ guests, children or pets. California Civil Code section 1941.2 requires the Resident to do all of the following:
- Keep the premises “as clean and sanitary as the condition of the premises permits”.
- Use and operate gas, electrical and plumbing fixtures properly. Examples of improper use include overloading electrical outlets; flushing large, foreign objects down the toilet; and allowing any gas, electrical, or plumbing fixture to become filthy.
- Dispose of trash and garbage in a clean and sanitary manner.
- Not destroy, damage, or deface the premises, or allow anyone else to do so.
- Not remove any part of the structure, dwelling units, facilities, equipment or appurtenances, or allow anyone else to do so.
- Use of the premises as a place to live, and use the rooms for their proper purposes. For example, the bedroom must be used as a bedroom and not as a kitchen.
If the Resident does not perform these duties and causes the property to become uninhabitable, the Resident cannot require the landlord to repair the property to make it habitable, it would be only reasonable that the Resident take accountability and remedy any of these issues.
In addition, the landlord is not obligated to repair damage caused by the tenant’s own carelessness (for example, a toilet that will not flush because the tenant’s child flushed a sock down it). Obviously, that is a very unfortunate situation that nobody wants to be responsible for, but ultimately we cannot charge the Property Owner for that.
The Landlord cannot effectively repair the property if the Resident substantially interferes with the landlord’s ability to repair defects (for example, by not allowing the landlord’s electrician to enter the unit to fix faulty wiring). Even if there is damage that you did not report, but has come to our attention based on a neighbor complaint, event or unusually high utility bills. It is part of the agreement between Resident and Landlord that the Landlord be permitted on the property to make necessary repairs. This may seem annoying, but it is in everyone’s best interest to best maintain your home.
No matter who is responsible for repairing the damage, we want to know about it!
We want you to be happy and comfortable in your home. We want to make certain that all repairs are taken care of as quickly as possible, so please report all maintenance as soon as you have any concerns. We have a 24/7 maintenance number (707) 659-6017 and you can also make maintenance requests through your Resident Portal online or by using the mobile app. The Property Owner wants to maintain the property, the property you live in may be their biggest investment or may even be their cherished family home, they hired us because they want it to be cared for. We also want to maintain the property, we take a lot of pride in the work that we do and with your help, we can better reach our goals to maintain high standards for property care and improve the community that we all live in.
We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the Nation. See Equal Housing Opportunity Statement for more information.