FAQ: Prospective Residents
Why should I rent from Real Property Management Humboldt?
We are a professional, knowledgeable, and courteous real estate company providing residential property management company services. We work very hard to provide the highest quality resident services you’ll ever experience. Our credit builder program will give you credit for on time payments. Higher credit scores can save you money.
We answer the phone Monday through Friday, 10 a.m. to 4:30 p.m. and are happy to answer any questions you have.
We comply with all federal, state, and local laws and will provide services without regard to the race, color, religion, sex, handicap, familial status or
national origin of applicant/resident.
When your home needs service, we use professional vendors (painters, handymen, plumbers, carpet cleaners, etc).
Repairs are normally done on an appointment basis with you at your home.
We are available 24 hours a day to handle emergency maintenance
repairs. We provide you with an urgent maintenance call center that is available to you 24/7.
We give you 10 days from moving in to report any condition issues.
We accept credit and debit cards through our on line payment systems.
All deposits are kept in a state chartered FDIC insured bank.
How do I know if a property is still available?
If the property is listed on our website, it is still available. Since we receive applications 24 hours a day via website, we never know when a new application may come in. When you send in your application, we will email, text or call you within one business day to let you know the status of your application. If someone ahead of you is approved and takes the property, your application is still good for any other property we manage, just so long as you qualify.
How do I apply for a rental?
The applications are found on our website, www.ppmrentals.com, located on the listing page. Only apply once to your primary property of interest, your application is valid with for a full year. If your property of interest changes, simply email support with a new property of interest. If you are interested in more than one property of interest with our company, there is a section on the application where you can include your second and third choice, you will only be processed for one property at a time.
What are your qualifications to rent?
When you turn in an application, we will:
Call your previous landlord references:
Be sure to provide the names and telephone numbers (home & work preferred) of at least the previous three years’ worth of rental history from individuals not related to you. Be sure to include your move-in and move-out dates and the exact house or apartment number. If you had a roommate on the lease contract, their name would be helpful as a point of reference, as well. Eviction is grounds for immediate denial in the application process.
Verify your income source and level:
Your legal and verifiable monthly income should be at least 3 times the rental amount. If you are self-employed please provide your latest tax returns as well as 3 months worth of bank statements. Please contact of your references so they know we will be calling. If your employer is a large company that does not provide verification, please provide at least one month’s pay stubs.
Pull a credit report for each applicant:
We use the credit report to tell us if you have a history of honoring contractual agreements and paying bills on time. If you have open collections to a previous landlord, your application will be automatically denied. If you have a low credit score (below 520) you will likely need to have a co-signer. We are a credit bureau reporting realty company with Rent Bureau, a subsidiary of Experian.
Check the courts for prior criminal and civil actions:
Have any felony convictions or domestic assault and abuse convictions. If there is a felony, drug conviction, or domestic assault and abuse conviction within the past 7 years, the application will be automatically denied.
How long will it take to process my application?
Applications are processed in 7-10 business days once a complete application is received. Complete means that we have received the application and all requested documentation.
We process applications as quickly as possible. Often, we have to wait for return phone calls from landlords and employers.
We must verify your employment, rental history, and credit. We need the last three years of history from your landlord(s) and this can be the most
difficult part of your application to verify. We will call you if we are having trouble obtaining any information. If we cannot verify information quickly, we have to move on to another application. If we already are processing someone else’s application on the property you apply for, your application may have to wait for that application to be completed. Make sure the name of your landlord is the owner of the property or the property management company. Providing daytime phone numbers can shorten the turnaround time when messages have to be left.
Can I see a property?
Please visit the following website to view the available showing times. Go here -> Showings.PPMRentals.com
There is no need to contact us, simply show up at the appointed time. Please be on time, we are only there approximately 5 minutes. This calendar displays all the available showing times. If a property is not listed on this calendar, it is not available for showing at this time, please check back at a later date. If a property is occupied, we only show the unit to approved applicants. You are welcome to apply and, if approved, we will schedule a showing time for you. Please check the Showing Calendar 30 minutes prior to attending the showing as the time slots may be cancelled without notice.
What if I need help to qualify? Will you allow me to have someone co-sign?
Some properties will accept a co-signer if you lack either credit or rental references. If that is the case we will accept a co-signer that has verifiable income sufficient to qualify for both their living situation and for the property they are co-signing, and the co-signer must have a greater than 560 credit score. The co-signer must fully complete our application and pay the application fee, which is non-refundable.
Does Real Property Management Humboldt allow pets?
Due to insurance costs and limitations, we cannot allow the following types of dogs in any of our properties: 1. Pit Bulls, 2. Rottweilers, 3. Chow Chows, 4. Doberman Pinchers, 5. German Shepherds, 6. American Stafforshire Terriers, 7. Wild dogs such as coyotes, wolves, and dingos, 8. Mastiffs, 9. Akita, 10. Bullmastiffs, 11. Presa Canario, 12. Malamutes, 13. Boxers, 14. Any dog that has any of the above breeds in their lineage.
As a general rule, pets will not be allowed in multi-family dwellings. If the property allows a pet, the applicant will pay an additional pet deposit and or a non refundable pet fee. Some properties that allow pets require additional pet fees per month, and those fees will be due with each months rent payment.
Pets must be spayed or neutered, and all pets must be properly vaccinated. The pet owner must keep the animal from causing damage or disruption and cared for in a safe and healthy manner. Service animals as described in the Americans with Disabilities Act are exempt from these fees but must still be cared for as listed above.
Can I get a pet after the lease starts?
If the home is pre-approved for a pet, inform us of the breed, age and weight of the proposed pet for our approval. If the pet meets our pet approval policy as stated on the pet addendum the tenant will need to sign the pet addendum and pay any applicable pet deposit and pet admin fees. If the home is not pre-approved for a pet, then no pet will be allowed.
Can you keep my number and call me when “this” type of a home becomes available?
Because of the high volume of inquiries received by our company, we are not able to logistically accommodate this request. We ask you to continue to keep checking our website at www.PPMRentals.com to see if any properties come up that fit your criteria. You may also click on the ‘Subscribe to Listings’ button under the ‘Homes for Rent’ tab, enter in your criteria, and when we get a home meeting that criteria, we will send you an email alert.
Do you take Section 8?
Yes, there are particular properties in which Section 8 will approve and we specify it in our advertising. We treat Section 8 applicants like anyone else. The applicant must still qualify under the guidelines outlined above.
I am getting help from an agency to pay for my deposit and first months rent, is that ok?
Yes, but you would have to still qualify through our application process and provide letters from the applicable agencies at the time you apply.
What about maintenance items or damages the day we move in or thereafter?
For damages – notify us of issues within 5 days from the lease start date.
For repairs – submit a maintenance request at any time during your tenancy online at Payments.PPMRentals.com. If you do not have internet access, you can leave a message on the repair request line at (707) 506-9032.
Can I pay the deposit and first month's rent using my tenant online portal?
Yes, but you need to pay a minimum of 7 business days ahead of your move in day if using online payments in order to make sure the funds clear. If you are moving in in less than 7 business days, you would need to provide certified funds with cashier’s check or money order.
Can I pay rent in advance?
You cannot pay multiple months in advance for your rent. You can, however, set up reoccurring payments through your portal at Payments.PPMRentals.com if you choose to do so.
Can I paint walls in the home?
Let us know what color of paint you want to use and where you would like the painting to be performed. We will inform you of approval or denial. Any painting must be performed by an approved third party vendor at tenant’s expense and may be re-painted back to the original color by PPM at the tenant’s expense at the time the tenant vacates. PPM reserves the right to make this determination at its sole discretion at the time the tenant vacates.
What if I move in and there is a bug problem?
For single family homes – If you notice an infestation of insects within the first two weeks of your lease we will provide appropriate extermination services, should it be appropriate. After two weeks of residency all extermination is the responsibility of the resident.
A friend will be living with me for just a little while, do I have to put them on the lease?
Any ‘visitor’ staying more than five consecutive days on more than 2 occasions in any one month is required to submit an application and be approved in order to be added to the lease PRIOR to occupying the unit.
Can I rent a home without seeing it first?
Although we prefer applicants to physically view a property before a lease agreement is signed, we will sign a lease agreement ‘sight-unseen’. We will include specific ‘sight unseen verbiage’ in the additional lease provisions if an applicant is renting without first physically viewing the property. This verbiage can be found on the ‘site-unseen’ template.
Can I rent without a social security number?
Yes, if you have documentation that we can use to verify your identity. Any adults applying must fill out the application, if they have a federal ID number that can be written down or any other government issued identification, this number can be written down as well. Please know upon signing a lease a valid photo ID is required from everyone over the age of 18.
Do you accept the deposit in multiple payments?
Can you hold a property for me to rent later?
We will hold a property for a maximum 2 weeks (14 days) before the lease starts. A signed lease and deposit must be paid for an approved applicant to hold a property. You do not need to move in on the 14th day, yet rent will be charged and due.
** Exceptions to this policy may be made by the Property Manager on a case-by-case basis.
Do you rent properties to felons?
There are no automatic denials for criminal history. We perform an individual assessment for each person to determine if they are an immediate threat to our team, the property, or the neighborhood. Please make sure to answer the application question regarding crimes fully and honestly, as any false information will result in an automatic denial.
Do you work with bad credit situations?
Credit scores do factor in our application process but it is not all that we look at. Application approvals are based on several categories including but not limited to: rental history, income, employment, criminal and eviction history and credit score. So if you have issues on one category, but not on others, you may still qualify. We cannot predict the outcome until it has been run through the application processing system.
Is the lease term flexible?
Nearly all of the lease rent rates we quote prices for are for 12 month terms, if it is a month to month lease rate, there may be a higher cost. The length of a lease may vary. Discuss this question with a leasing agent.
There are no photos of the property, how do I see the inside?
We will post updated photos and video as soon as the property is vacant and presentable. We do begin to market properties before this is the case. If you are approved for the property, we do require that you view the inside of the unit before securing the property with a deposit.
What do I need to bring to the lease signing?
We encourage you to use our on line systems to apply, pay deposits, sign leases and pay rent. However, if you must pay or lease sign in our office, you will need to bring certified funds (bank cashiers check or money order) in the amount of the deposit and any another payment for any rents due. When you come to pick up keys on the day you are scheduled to move in, you will need to bring certified funds for the first month’s rent (or the prorated portion thereof if you move in after the 1st of the month). We will also need to take a photocopy of your driver’s license or other form of identification so we know that you are who you say you are!
How do I understand what is in the contract?
The following link will bring you to a Clause by Clause review of the Rental Agreement we generally use. Please note that the language on this summary document may change at any time and the actual legal agreement will have specific terms for your tenancy: Clause by Clause Review.
Resident Information and Forms
Thank you for choosing to rent a property through Real Property Management Humboldt. Our goal is to provide you with the highest quality of residential services. Please let us know when you have questions or need assistance with your home or apartment.
Our property management team is available to assist you Monday through Friday 10 a.m. – Noon and 1 p.m. – 4 p.m. If you have an after hours emergency, call our Urgent Maintenance Call Center (707) 238-5190 , they are available anytime 24 hours a day, seven days a week for you.
Our goal is to improve our service by offering support and delivering tools that will ease communication between residents and the property management team. You can login to your Online Portal to report less than urgent maintenance requests and to pay rent.
You can get some answers to questions that are often asked by visiting our Residents FAQ’s.
Rent Billing Questions
If you have any questions regarding your rent statement, please contact our office 10-4 Monday through Friday, except for major holidays at (707) 444-3835.